Strategic Consulting
We are specialists in Customer Obsessed Cultures and Sales Performance Consulting. We assist clients when sales have stalled or there are inefficiencies in the customer experience. We are independent consultants who have a wide knowledge from Sales Performance Methodologies through to Leadership, Sales Coaching, Customer Experience and their interfaces to other business functions. Below are some examples of the work we have done for clients across the world.
Opportunity & Win-Loss Analysis
We are often asked to facilitate deal reviews, key account reviews and win-loss analysis for clients who are looking to improve their win rates and protect/grow major accounts. We haver experience across banking, financial services, logistics, automotive, mining and IT&T in regard to these reviews.
Channel Partner Analysis
We have extensive experience working in the Reseller space and also building distribution channels in the IT&T space and advisory work in the financial services and wealth distribution business. Example clients are Tait, Cisco, Telstra, Vanguard, MLC & Optus.
Voice of the Customer
We provide candid conversations with customers in the B2B and B2C and Online space. We have the ability to film and record these virtually and in person. Clients we have worked with include Toll, Cisco, Clayton Utz and Autosafe.
Sales Process Reviews
Sales Process Reviews can vary in size depending upon scope and size of the organisation. These often include sales funnel analysis such as sales funnel stage analysis, funnel shape, coaching and even extend to REM alignment to drive behaviour. Usually conducted with leadership, sales enablement and marketing functions.
Customer Culture Analysis
We work with leaders in developing customer obsessed cultures. Many leaders think they have a customer first mindset, but this is not always the case. Our MRI (Market Responsiveness Index) is a globally proven and verified benchmarking tool that can rate your organisation against the best in the world on 8 proven areas to understand your readiness and agility to be truly customer focused.
Sales Team Competency
Frontline sales managers and sales team members are key people in an organisation. Sales transformation and change initiatives can succeed or fail dismally depending on the buy in, skillset and toolset of your sales managers. These managers are unlike other functional leaders because they live and die on their monthly and quarterly numbers. We partner with providers such as HR Profiling in sales competency assessments.
Consulting Clients
